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Knowledge Base document #3495

Web browser reports that connection to the FRITZ!Smart Gateway is not safe

When you try to open the user interface of the FRITZ!Smart Gateway, the web browser displays one of the following messages:

  • 'Your connection is not private' (Google Chrome)
  • 'Your connection is not private' (Microsoft Edge)
  • 'Warning: Potential Security Risk Ahead' (Mozilla Firefox)
  • 'This connection is not secure' (Mozilla Firefox)
  • 'This Connection is Not Private' (Apple Safari)

The messages are either displayed in the web browser's address bar or when you enter the password for the user interface. Note the information given in the corresponding section.

1 Web browser shows a non-encrypted connection

If the web browser describes the connection to the FRITZ!Smart Gateway as 'Not secure' in the address bar or displays a lock with a red line through it :

Chrome message 'Not secure'

The web browser indicates that connections to websites that are not or are only partially encrypted are not secure because data entered on such websites can be stolen by a third party. You can ignore this message because the FRITZ!Smart Gateway user interface is opened within your home network and no data is sent over the internet.

2 Firefox reports 'This connection is not secure'

If Firefox displays the message 'This connection is not secure. Logins entered here could be compromised' when entering the password for the FRITZ!Smart Gateway user interface:

Firefox message 'This connection is not secure'

Firefox warns you about transmitting passwords over an internet connection that is not encrypted because the password could be stolen by a third party. You can ignore this message because the FRITZ!Smart Gateway user interface is being opened within your home network and your password is not sent over the internet.

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