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Knowledge Base document #3590

Saving support information for the FRITZ!Box as a file

To process your request, we need the support information from your FRITZ!Box. If you cannot send the support information with the user interface, you can save the support information as a file on a computer, Android smartphone, or Android tablet.

Do not perform a restart before saving the file, for example by unplugging it. You cannot generate the file on an iPhone or iPad because iOS devices do not save all of the information.

Note:The support information is used to process your request and is not passed on to third parties.

Links 'Help and Info' and then 'FRITZ!Box Support'
  1. In the FRITZ!Box user interface, click on 'Help and Info' on the bottom left of the page and then on 'FRITZ!Box Support' at the bottom.
  2. Enable the option 'Save Support Information' and then 'Support Information'.
  3. Click on the 'Save Support Information' button.
  4. Select the option 'Save' and save the support information as a TXT file. It may take a few minutes to save. Do not change the file name or format.
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