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Knowledge document #315

FRITZ!NAS does not display all available files and folders

Not all files or folders on a USB storage device connected to the FRITZ!Box are displayed on http://fritz.nas. When you access the USB storage device with the Windows Explorer or connect the USB storage device to a computer, all of the files and folders are displayed.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 Updating the file index

The FRITZ!Box only indexes files automatically if they are copied to http://fritz.nas using a web browser. Files copied to a USB storage device connected to the FRITZ!Box using the Windows Explorer or other applications are not displayed until the FRITZ!Box's file index is updated.

Use the FRITZ!Box user interface or a playback device or software that supports UPnP (for example a smartphone with VLC media player to update the file index:

Updating the file index using the FRITZ!Box user interface

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Storage (NAS)" in the "Home Network" menu.
  3. In the table "Storage on the FRITZ!Box", click on "not created" or "was created" for every storage listed that contains files.

Updating the file index using UPnP

  1. Call up the FRITZ!Box media server on a playback device or software that supports UPnP.
  2. Click "File Index" and then "Start Indexing".

3 Folder "FRITZ" is not indexed

The FRITZ!Box does not index files in the folder "FRITZ" because it uses the directory "FRITZ" as a cache and for its database files, for example for the media server.

If you saved files in the folder "FRITZ" or a subfolder of "FRITZ", set up the storage as a network drive and move the files to another directory.

4 Adjusting the FRITZ!Box user rights

If you enter a username and password to log into FRITZ!NAS, make sure that the respective FRITZ!Box user is allowed to access all of the folders:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user who should be allowed to access the storage (NAS).
  4. Click the "Add Directory" button.
  5. Enable the option "All storage available on the FRITZ!Box" and click "OK".
  6. In the section "Directory", assign the user read and write permission to the storage.
  7. Click "Apply" to save the settings.

5 Deleting and generating a new file index

Due to an error in FRITZ!OS 7, files are not indexed when they are copied via SMB or FTP to a USB storage device formatted with NTFS. We will correct this error in a future FRITZ!OS update. Until the update is released, the following measures can resolve the problem:

Deleting the file index

  1. Use SMB or FTP to access the storage device in question and switch to the directory \FRITZ\mediabox (for example call up \\fritz.box\FRITZ\mediabox in the Windows Explorer or smb://fritz.box/FRITZ/mediabox in the macOS Finder) on the storage device.
  2. Delete the database files for the file index. The file extension of the file index is ".db3", and the file name may vary, for example fritznasdb_part.db3 or fritznasdb_ptmp.db3.

Generating a new file index

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Storage (NAS)" in the "Home Network" menu.
  3. In the table "Storage on the FRITZ!Box", click on "not created" or "was created" for every storage listed that contains files.
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